Refund policy

RETURN POLICY

Customers must contact us within 14 calendar days after delivery to request a return. To qualify, merchandise must remain unused, uninstalled and unaltered, and it must be returned in the same condition in which it arrived. Return approval must be obtained before any product is shipped back.

Returns will not be accepted for:

• Transmissions or components that have been installed or had fluid added
• Products that have been taken apart, programmed, altered or damaged
• Custom-built or specially ordered merchandise
• Electrical parts or components
• Factory-sealed products after the seal has been broken
• Merchandise sent back without prior return approval

Every authorized return is subject to inspection. Once approved, the refund will be credited to the original form of payment. Initial shipping costs are not refundable, and return shipping is the customer’s responsibility unless we shipped the wrong product or the order arrived damaged.

Any incorrect or damaged shipment must be reported within 48 hours of delivery. The customer must provide clear photographs of the merchandise, packaging, shipping label and any visible damage. Reports received after the 48-hour period may be ineligible for a replacement or refund.